1. Who We Are (Data Controller)

Restore Your Inner Balance (“we”, “us”, “our”) is a UK-based coaching and consultancy service providing Career & Clarity Coaching, CV Writing & Interview Coaching, Education Consultancy and Rebuilding Confidence & Life Direction (women only).

Restore Your Inner Balance is operated by Dayla Murphy as a UK sole trader and acts as the Data Controller for the personal data processed in connection with these services.

2. What Personal Data We Collect

The type of personal data collected will depend on how you interact with Restore Your Inner Balance, the services you use and the information you choose to share. This may include:

Personal identification information

• Name
• Email address
• Phone number
• Postal address (for in-person sessions in Manchester where relevant)

Coaching & service information

Information you choose to share through:

• Online coaching sessions (video or audio)
• Telephone sessions
• WhatsApp messages and voice notes
• Online journals, forms and questionnaires (including the Clarity Quiz)
• CVs, applications or education-related documents you provide
• Email correspondence and intake information

This may include details about your career history, education, goals, confidence, wellbeing, life circumstances and, if you choose to disclose them, experiences related to domestic violence or personal hardship.

Technical and usage data

• IP address
• Device and browser type
• Pages visited and time spent on the website
• Cookies and similar technologies used for analytics

Payment & transaction data

• Billing address
• Basic transaction details (service purchased, amount, date)
• Payment confirmation details from providers such as Shopify, PayPal, Klarna or Clearpay

Full payment card details are not stored by Restore Your Inner Balance. These are processed securely by third-party payment providers.

3. How We Use Your Personal Data

Personal data may be used for the following purposes:

• To provide services – delivering coaching, consultancy, support and personalised guidance you have requested or purchased.
• To communicate with you – via email, phone, online video, WhatsApp or online journals regarding bookings, updates, support and resources.
• To create personalised plans – tailoring CV support, interview coaching, education options and confidence-building strategies.
• To process payments – managing transactions, invoicing and bookings via secure payment providers.
• To improve services – reviewing anonymised or aggregated information to enhance the quality, safety and effectiveness of services.
• To send updates and resources – where you have consented to receive emails, newsletters or follow-up materials.
• To comply with legal obligations – such as tax, accounting, regulatory and safeguarding obligations.

4. Legal Basis for Processing (UK GDPR)

Restore Your Inner Balance processes personal data under one or more of the following legal bases:

• Contractual necessity – to provide the services you have requested or purchased.
• Consent – for marketing communications, certain online tools (such as the Clarity Quiz) and any special category data you choose to share.
• Legitimate interests – to manage and develop services, improve client experience, protect the security of systems and prevent misuse.
• Legal obligation – to comply with tax, accounting or other regulatory duties and safeguarding obligations.

5. Special Category Data (Wellbeing & Sensitive Information)

In some cases, you may choose to share information that is considered “special category data” under UK GDPR, such as details about your emotional wellbeing, mental health context or experiences related to domestic violence or trauma.

Restore Your Inner Balance will only process this type of information where:

• You voluntarily choose to share it.
• It is relevant to the coaching or support you are receiving.
• You have given explicit consent for it to be processed.
• It is handled with additional confidentiality and safeguards.

This information is never shared with third parties except where there is a legal or safeguarding obligation (for example, a serious and immediate risk of harm).

6. How Your Data Is Stored and Retained

Personal data is stored securely using a combination of secure digital platforms, encrypted devices, password protection and restricted access. Third-party providers used (such as Shopify, email providers and scheduling tools) are selected with data protection and security in mind.

Data is retained only for as long as necessary to:

• Provide services and support to you.
• Comply with legal, tax and regulatory obligations.
• Maintain business and financial records.

In many cases, this may be up to 6 years to meet standard accounting and legal record-keeping requirements. Where data is no longer needed, it will be securely deleted or anonymised.

7. Sharing Your Personal Data

Restore Your Inner Balance does not sell or rent your personal data. Personal data may be shared with trusted third parties only where necessary to deliver services or meet legal obligations, including:

• Shopify (website hosting and checkout).
• Payment processors such as PayPal, Klarna, Clearpay or card providers.
• Booking and calendar tools (for example, Calendly).
• Email and productivity tools (such as Google Workspace / Gmail).
• Secure communications platforms such as WhatsApp.
• Professional advisers (e.g. accountants) where required for legal and financial compliance.
• IT and security providers who support the website and systems.

All third parties are required to keep your information confidential and use it only for the purposes agreed.

8. International Data Transfers

Some service providers may be located outside the UK. Where personal data is transferred internationally, appropriate safeguards are used to protect your information, such as:

• UK GDPR adequacy regulations (where applicable).
• Standard Contractual Clauses (SCCs).
• Data processing agreements with service providers.

9. Your Rights Under UK Data Protection Law

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access – to request a copy of the personal data held about you.
• Right to rectification – to correct inaccurate or incomplete data.
• Right to erasure – to request deletion of your data in certain circumstances.
• Right to restrict processing – to limit how your data is used in specific situations.
• Right to object – to object to certain types of processing, including some forms of direct marketing.
• Right to data portability – to request your data in a structured, commonly used format where applicable.
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please email: enquiries@restoreyourinnerbalance.co.uk.

10. Cookies and Similar Technologies

The Restore Your Inner Balance website may use cookies and similar technologies to:

• Ensure the website functions correctly.
• Understand how visitors use the site.
• Improve content, layout and user experience.

You can control or disable cookies through your browser settings. A separate Cookie Policy may provide more detail on the specific cookies used.

11. Questions or Complaints

If you have any questions about this Privacy Policy or how your personal data is handled, please contact: enquiries@restoreyourinnerbalance.co.uk.

If you remain concerned, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.

12. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in services, legal requirements or data protection practices. The “Last updated” date at the top of this page will be revised when changes are made. Continued use of the website or services after any updates indicates that you have read and understood the latest version.

13. Marketing Preferences and Opting Out

If you have given consent to receive emails, updates or marketing from Restore Your Inner Balance, you can change your mind at any time.

You can:

• Click the “unsubscribe” link at the bottom of any marketing email; or
• Email enquiries@restoreyourinnerbalance.co.uk and request to be removed from mailing lists.

You may still receive essential service emails relating to appointments, payments or legal notices, where these are necessary to provide your services or comply with legal obligations.